Returns & Refunds

My order has arrived broken!

Though this happens very rarely it is possible, due to the nature of the product being made of glass. If this happens then we will of course provide a refund or replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a “One Off,” we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Please email your order number and proof of damage to orders@timeandplace.co.uk. Please provide as much information as possible including your order number and details of any damage including photographs.

I wish to return my item

If you wish to return Products which are not faulty, please contact us on: orders@timeandplace.co.uk with details of your order within 7 days of delivery of the goods. Please ensure all products are checked fully upon receipt, as returns can only be processed from the delivery address.

Any returned products must be returned to us in new condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

Any queries regarding your delivery please email orders@timeandplace.co.uk